| Terms and Conditions Names / Addresses Customers details are not sent to any third party (Market research etc). The names and addresses of customers are kept on our computers only for the purpose of guarantees / future sales etc. Terms and Conditions General These terms and conditions do not affect your statutory rights. Prices The prices indicated on the website include 17.5% VAT, for delivery of goods outside the EU we will deduct the VAT from the price displayed. Payment We accept most major credit cards, at the time of order please provide us with your correct address to where the card is issued (Billing addresss). Failure to do so may lead to a delay in the processing of the order. All card payments are processed at the time of despatch. If paying by cheque please allow one week for the cheque to clear prior to despatch. Availability of Goods The goods advertised are normally std stock items and are available for immediate despatch. If for any reason we are unable to despatch the goods we will contact you to inform you of the stock status. You have the right to cancel your order should any delay be unnacceptable. The credit card payment will be taken when the goods are ready to be despatched. Apart from offering a full refund we will not accept any further claims for compensation arising from any losses you may incur as a result of the goods not being available or ready for immediate despatch. Delivery Charges The prices shown exclude carriage costs, these are clearly shown on the shopping cart when ordering the goods, if in doubt please telephone us for confirmation. Non delivery of items Any orders that have become lost through transit will be resent or refunded after 2 weeks have elapsed (UK only), for items lost abroad allow 3 weeks from the date of despatch. Most deliveries by courier (UK Mainland) are delivered next working day, for goods sent throughout Europe the std delivery time is 3 to 5 days. Please note these are not guaranteed delivery times, we will not be liable for any losses, costs or charges caused by any delay in the delivery of the goods. Please inform us within 14 days (21 Days for Europe) from the date of order if the goods have not arrived, claims for non delivery of goods cannot be entertained after these dates. We are unable to accept responsibility for non receipt of goods once delivered to the correct address and signed for. Cancelling Order The order can be cancelled at any time prior to despatch, once the goods have been despatched the return of the products will be at your own expense. Accepting Delivery When accepting delivery of the goods you are responsible for checking them for damage. Any such claims for damaged goods should be telephoned to us within 7 days. The goods will not be left without a signature. Any damaged goods must be noted on the courier consignment note at the time of delivery. Personal Injury Although we supply items and goods for DIY installations, we always recommend a competent, trained installer should be used to assist with the installation. We cannot accept claims for injury or damage that may occur to any person or property during or after the fitting of our equipment. Returns Policy Goods as ordered A refund will be given for all goods returned within 7 days from receipt, if for any reason you are unable to return the goods within this time, we will issue a refund provided you have contacted us by letter / Telephone or email within the 7 days. A full refund will be given for the cost of the goods but will exclude the delivery charges, the goods returned must be intact, undamaged and suitable for resale. Faulty Returns We will refund (In full) or exchange any goods which are faulty providing we have been notified within 7 days as above. Faulty items within 28 days of delivery will be collected by us (UK only) and replaced, any goods that are deemed to be faulty after the 28 days should be returned to us at the customers expense, we will repair or replace the goods as deemed necessary. Faults caused by accident, neglect or misuse will not receive any refund or exchange. This returns policy does not affect your legal rights. These terms and conditions are subject to change at any time. « Back |
Latest News: Prices include Free Delivery, see "Delivery Details" for further information.
